How to Deposit
In order to make a deposit on Gratowin and start playing for real money, you first need to register and open an account. Luckily, it’s super easy and quick. Just follow these six simple steps:
Cash-out Policy
We will make every effort to ensure that your cash-out request is processed as quickly and efficiently as possible. You may be required to verify your identity before you can withdraw from your account. This validation process is to prevent potential online fraud.
All cash-out requests (cash-outs) must be made from the cash-out section at the Cashier or by clicking the "cash-out" button at the bottom left-hand side of the screen. Cash-out requests will not be accepted in any other way.
You cannot cash out any winnings before making at least one deposit.
You can request cash-outs only when all payments made by you have received final approval.
We reserve the right to pay any requested cash-out partly or in total via the same method of payment that deposits were made with.
If your cash-out request is for less than the minimum permitted amount, the funds will be returned to your account balance.
There are no fees charged for any of our cash-out services; however, your bank or payment processor may levy a fee to process your cash-out.
The minimum cash-out for credit cards and debit cards is €10 and the minimum wire transfer cash-out is €50.
The minimum cashout for South Africa is €100.
Any cash-outs greater than €200 require verification procedures: proof of identity, age and place of residency. However, we reserve the right to require verification for any cash-out amount.
You cannot cash out before you have met the minimum bonus wagering requirements.
Any cash-outs greater than €200 require verification procedures; proof of identity, age and place of residency. However, we reserve the right to require verification for any cash-out amount.
No bonuses and prizes will be issued or allowed once a cash-out request is in pending status. This will remain so until that cash-out has been either approved or cancelled. The term doesn’t apply for promotional bonuses.
Any winnings will be paid out in a 30 days period until completion. Gratowin reserves the right to pay out all winnings at a rate dependent on the VIP level reached. See table below.
| VIP Levels | EURO/USD/CAD | BRL | PEN | MXN | CLP | ZAR | JPY | THB | NOK/SEK |
|---|---|---|---|---|---|---|---|---|---|
| Entry | 3,000 | 15,000 | 15,000 | 60,000 | 3.000.000 | 60,000 | 300,000 | 120,000 | 30,000 |
| Bronze | 5,000 | 25,000 | 25,000 | 100,000 | 5.000.000 | 100,000 | 500,000 | 200,000 | 50,000 |
| Silver | 7,000 | 35,000 | 35,000 | 140,000 | 7.000.000 | 140,000 | 700,000 | 280,000 | 70,000 |
| Gold | 10,000 | 50,000 | 50,000 | 200,000 | 1.000.0000 | 200,000 | 1,000,000 | 400,000 | 100,000 |
| Platinum | 15,000 | 75,000 | 75,000 | 300,000 | 15.000.000 | 300,000 | 1,500,000 | 600,000 | 150,000 |
| Diamond | 15,000 | 75,000 | 75,000 | 300,000 | 15.000.000 | 300,000 | 1,500,000 | 600,000 | 150,000 |
All Gratowin.com players can withdraw up to three thousand Euro (€3,000) per month. VIP players can withdraw higher sums per month depending on their VIP level. Bronze players up to five thousand (€5000) per month, Silver players up to seven thousand Euro (€7,000) per month, Gold players can withdraw up to ten thousand Euro (€10,000) per month and Platinum and up can withdraw up to fifteen thousand (€15,000) per month. Any winnings will be paid out at the same monthly rate until completion
Gratowin reserves the right to pay out all winnings at a rate dependent on the VIP level reached.
Cash-out Time Frames
Cash-out requests are processed within 2 business days from the date of request (requests from VIP Club Members are processed according to the different VIP levels).
During the processing time you can cancel your cash-out request from within the Cashier, and return it to your account balance.
This will allow you to play for real without making a new deposit. After 2 business days the status of your cash-out request will change to its final status (Either "Approved" or "Failed") and you will no longer be able to cancel the request.
All time frames are calculated in business days (Monday through Friday).
| method | Process | Execution | Delivery | Total |
|---|---|---|---|---|
| Wire transfer | 2 Days | 1 Day | 5-9 Days | 8-12 Days |
| Visa / Credit cards | 2 Days | 1 Day | 3-5 Days | 6-8 Days |
| Skrill | 2 Days | 1 Day | 3-5 Days | 6-8 Days |
| Neteller | 2 Days | 1 Day | 3-5 Days | 6-8 Days |
You will be notified by email once processing has been completed and the funds have been transferred.
It may take additional time for your credit card or payment method provider to post your cash-out funds to your account. Please note that some third party delays may happen in rare cases and are beyond our control.
We reserve the right to delay and/or stop the processing of withdrawal requests until final approval if there are any outstanding deposit transactions.
If you have any issues simply contact us using the Chat function inside the game lobby or via email to our Customer Support.
Fund withdrawal
Congratulations! You’ve won money and wish to cash out your winnings. We’ll make every effort to process your request as quickly as we can.
To withdraw your winnings, please follow the steps below:
You can get your money in the following ways:
1. Credit Card (Visa only)
This is the default cash-out solution to any customer that has made payments with his/her Visa card. Cashing out your winnings to the Visa card used upon your deposit is the fastest and safest way to reclaim your winnings on Gratowin.
Please note that due to a technical limitation set by the Visa credit card company we can only issue Visa payments up to the total sum of deposits already made by the customer.
For example:
A customer deposits €20 with his Visa card.
The customer then wins a few bets on Gratowin and decides to request a cash-out of €100 on the Cashier.
We can only issue a Visa refund of up to €20 (which is the original deposit).
The customer is then requested to choose an alternative payment method to receive the remainder of his winnings.
2. Wire Transfer
We can also issue your payment via direct wire transfer to your bank account. To get a direct wire transfer please send us the following information:
Bank Name
Bank Address
Account Name
Account Currency
Account Number / IBAN
SWIFT Code
Sort Code
Please note that the minimum allowed amount to cash out via Wire Transfer is €50.
Wire Transfer is a recommended form of cash-out for anybody who deposited via any type of direct banking (Giropay, iDeal, Sofort etc.).
Note:
You may reverse your cash-out request by following the procedure here.
In order to review your withdrawal history, click the ‘Transaction History’ Tab in the Cashier.
For more information, read our Cash-Out Policy and/or contact us
Reversing your cash-out
Cash-out requests can be cancelled and returned to your account during the time it takes for their approval. Once a Cash-out is approved, it may no longer be reversed.
In order to reverse a requested cash-out:
Note: Your cash-out history can be viewed within the "Transaction History" - accessible from the Cashier section of your main menu. Here you will find a complete list of all your cash-out requests - both those that have been processed, as well as those you have cancelled. For assistance with cash-outs or any other matter, please contact us.
Last update on January 2020
Accepted Payment Methods
Easy deposit - Fast withdrawal
The following table describes the available payment methods for Gratowin.com. Please note you will be billed immediately after you make your deposit.
The transaction will appear on your bill as "Gratowin" (where applicable) .
deposit method table
For more instructions please do not hesitate to contact support via Chat at the lobby or contact us.
Credit / Debit Card
Previously used cards If this is your first deposit, New Card will be displayed. Otherwise you can choose between previously used cards where you will be asked to re-enter the card CVV number, or choose New Card to enter the details of a different card.
Card Number Enter the credit card's number.
Card expiration date Enter the card expiration date by selecting Month and Year from the drop down menu.
CVV Enter the last 3 digits as they appear on the back of the card as displayed in the following images:
Amount to deposit Enter the amount of money to deposit to your account using your chosen account currency.
Coupon If a coupon (promotional or other) is available, enter the coupon information here, otherwise leave this field empty.
Personal Information If your account's personal information differs from the credit card holder information, click on the current card holder's name.
Cashlib
The cash-voucher Cashlib is a safe and secure payment method which allows you to buy online without using your credit card or bank account. It allows you to keep your perchase private, your bank data secret and your card number safe.
How to get a Cashlib ? At your nearest convenience store which you find with the storelocator, or 24/7 online at the Cashlib website. Cashlib website. Buy a voucher in a denomination of €10, €20, €50, €100 or €250
How to use your Cashlib ? Go to the payment page of Gratowin.com, select the payment method Cashlib, enter your PIN code, and validate your deposit. You can combine several vouchers for a maximum top-up of 1.000€. The top-up of your account is done immediately, and in just one click.
Identity Confirmation
You may be required to verify your identity by submitting copies of your personal documents before you can withdraw from your account. This is a once-off process serving as preventative measure against potential online fraud.
This confirmation will get you on the fast track to both:
1. Increased deposit limits
2. Faster cash-outs.
Security Policy
Our security policy requires members to verify their identity. The validation
ensures that both you and the company are protected from online fraud. Once you have
submitted copies of your verification documents, you will not be required to provide
them again.
Identity Confirmation - FAQ
Why do I need to send in my documents?
1. To protect both you and ourselves from fraudulent use of an identity and/or
funds.
2. To ensure cash-outs reach the right person.
How are documents kept secure once they have been uploaded?
Documents are stored electronically in a secure environment with highly restricted
access.
Which type of documents might I be required to send?
You may be requested to send some or all of the following documents:
1. A copy of your ID photo either your Passport, Driver’s License or National ID card - ensuring that all details, including your name, expiry date, photograph and signature are visible on the document.
2. A copy of your credit card(s): a copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
3. Proof of address: This may be a utility bill or a credit card statement. It should be a recent document (not older than 6 months), showing your full name at the address registered on your account. If you provide a credit card statement, make sure you blank out the middle eight numbers of the credit card number.
4. Notarized documentation: ‘Notarized’ is considered a certified document which is dated, signed and stamped by a Public Notary.
How and where do I send these documents?
Please upload the required documents to the site
(Login to the site -> go to the menu -> account settings -> upload documents)
We recommend you to use a digital camera or a mobile phone to take pictures of the required documents and to save each document as a separate JPEG file. Please, also ensure that the quality of the photos taken is good enough, so all details are clear and readable, allowing us to verify your details without unnecessary delays.
For issues regarding withdrawals please contact us at accounting@Gratowin.com.
To receive further information please contact our customer support using the chat inside the game lobby or by email at Customer Support.